Vice President, Patient Experience & Communication
Carrie E. Koenig, MBA, vice president of patient experience and communication, leads the organization-wide effort to provide the best possible experience for patients and customers across MedStar Visiting Nurse Association’s four homecare agencies and home infusion company, which serve patients across Maryland, D.C., and Northern Virginia. Koenig works closely with MedStar VNA leaders to plan, execute, and measure service improvement efforts, streamline operational strategies, and organizational development. She also leads MedStar VNA’s internal communication, marketing and philanthropic efforts.
Koenig started at MedStar Health in 2000 and has worked with various organizations across the system, including MedStar Good Samaritan Hospital, MedStar Health Corporate, and MedStar Health Research Institute. During her MedStar VNA tenure, she previously led the company’s immunization and wellness and private duty companies. Koenig has earned over 20 international and regional awards for successful implementation of marketing and internal communication strategies during her career.
Koenig earned a Bachelor of Science in Mass Communication with a specialization in Public Relations and a Certificate in Marketing from Towson University. She earned her Master’s in Business Administration from Loyola University Maryland.