CONTACT US: 800-862-2166 | Serving MD, DC, & VA

Notice of Nondiscrimination

MedStar Visiting Nurse Association complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. MedStar VNA does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

MedStar VNA provides free:

  • Aids and services to people with disabilities to communicate effectively with us, such as:
    • TTY Relay Services
      • Maryland: 800-735-2258
      • Virginia: 866-246-9300
      • Washington, D.C.: 800-643-3768
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages
  • To access these services, call Language Line Solutions at 800-752-6096.

If you believe that MedStar VNA has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

Cynthia M. Anderson
Vice President of Quality
9601 Pulaski Park Dr., Suite 417
443-725-2938 (phone)
410-933-2904 (fax)
[email protected]

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Cynthia Anderson, vice president of Quality, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
800-368-1019
800-537-7697 (TDD)

Complaint forms are available at HHS.gov/OCR/Office/File/Index.html.

View and download the Notice of Nondiscrimination for your area below: